ClapNow - Shipping Policy
Effective Date: July 15, 2025
Last Updated: July 15, 2025
At ClapNow, we understand that timely and secure delivery is crucial for a great auction experience. This Shipping Policy outlines our shipping procedures, delivery timeframes, and what you can expect when purchasing items through our live auction platform.
1. Shipping Responsibility
ClapNow operates as a technology platform that connects buyers and sellers. The seller is responsible for packaging and shipping the item to the buyer. ClapNow facilitates the transaction and provides support throughout the shipping process.
2. Shipping Timeframes
2.1 Standard Shipping
Standard shipping timeframes within India:
- Metro Cities: 3-5 business days
- Tier 2 Cities: 5-7 business days
- Tier 3 Cities & Rural Areas: 7-10 business days
- Remote Locations: 10-15 business days
2.2 Express Shipping
Express shipping options (when available):
- Same Day Delivery: Available in select metro cities
- Next Day Delivery: Available in major cities
- 2-3 Day Delivery: Available across most locations
2.3 International Shipping
International shipping timeframes vary by destination and shipping method. Typical delivery times range from 7-21 business days. Customs clearance may add additional time.
3. Shipping Costs
3.1 Domestic Shipping
Shipping costs within India:
- Standard Shipping: ₹100 - ₹300 (varies by weight and distance)
- Express Shipping: ₹200 - ₹500 (additional cost)
- Free Shipping: Available on orders above ₹5,000 (seller discretion)
- Heavy Items: Additional charges may apply for items over 5kg
3.2 International Shipping
International shipping costs vary significantly based on destination, weight, and shipping method. Costs typically range from ₹1,500 to ₹5,000 or more. Import duties and taxes are the responsibility of the buyer.
4. Packaging Standards
Sellers are required to follow these packaging standards:
- Protective Packaging: Items must be properly protected to prevent damage during transit
- Original Packaging: Use original packaging when available
- Bubble Wrap/Paper: Fragile items must be wrapped in protective materials
- Secure Sealing: Packages must be securely sealed to prevent tampering
- Proper Labeling: Clear shipping labels with complete address information
5. Shipping Carriers
We work with trusted shipping partners:
- Domestic: India Post, Blue Dart, Delhivery, DTDC, Ecom Express
- International: DHL, FedEx, UPS, India Post International
- Express: Blue Dart Express, Delhivery Express
6. Tracking and Notifications
6.1 Tracking Information
All shipments include tracking information that will be provided to the buyer via email and through their dashboard. Tracking numbers are typically available within 24 hours of shipment.
6.2 Delivery Notifications
Buyers will receive notifications at key stages of the delivery process:
- Shipment confirmation
- In-transit updates
- Out for delivery notification
- Delivery confirmation
7. Delivery Process
7.1 Delivery Attempts
Most carriers will make 2-3 delivery attempts. If delivery is unsuccessful, the package will be held at the local post office or courier center for pickup.
7.2 Signature Requirements
High-value items (above ₹10,000) typically require signature confirmation. Buyers should ensure someone is available to sign for the delivery.
7.3 Delivery Address
Buyers are responsible for providing accurate delivery addresses. Incorrect addresses may result in delivery delays or failed deliveries.
8. Delivery Issues and Solutions
8.1 Failed Deliveries
Common reasons for failed deliveries:
- No one available to receive the package
- Incorrect or incomplete address
- Access restrictions to the delivery location
- Package refused by recipient
8.2 Lost or Damaged Packages
In case of lost or damaged packages, buyers should immediately contact our support team. We will work with the shipping carrier to investigate and resolve the issue.
9. International Shipping Considerations
9.1 Customs and Duties
International buyers are responsible for all customs duties, taxes, and import fees. These costs are not included in the shipping price and must be paid upon delivery or pickup.
9.2 Restricted Items
Some items may be restricted or prohibited in certain countries. Buyers should check their local customs regulations before placing bids on international items.
9.3 Documentation
International shipments require proper documentation including customs declarations and commercial invoices. Sellers are responsible for providing accurate documentation.
10. Shipping Insurance
Insurance coverage for shipments:
- Basic Coverage: Included for items up to ₹5,000
- Extended Coverage: Available for high-value items (additional cost)
- Fragile Items: Special insurance for delicate items
- International: Insurance included for international shipments
11. Return Shipping
For approved returns, return shipping is typically covered by ClapNow. Return shipping labels will be provided, and items must be returned using the specified shipping method and carrier.
12. Contact Information
ClapNow Support Team
Email: clapnowindia@gmail.com
Phone: +91 62900 34588 / +91 81234 43883
Website: https://www.clap.now/
Support Hours: Monday - Friday: 9:00 AM - 6:00 PM IST
Note: This Shipping Policy is subject to change. Please check this page regularly for updates. Your continued use of the platform after changes constitutes acceptance of the updated policy.