ClapNow - Refund Policy

At ClapNow, we are committed to ensuring a fair and transparent auction experience for all our users. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them. Please read this policy carefully to understand your rights and our procedures.

1. General Refund Principles

ClapNow operates as a technology platform that facilitates live auctions between buyers and sellers. We act as a neutral intermediary in the event of disputes and will evaluate refund requests based on the merits of each case, considering both buyer and seller perspectives.

2. When Refunds May Be Issued

2.1 Product-Related Issues

Refunds may be issued in the following circumstances:

• Significant Item Misrepresentation: The item received differs substantially from the description provided during the auction
• Counterfeit Items: The item is confirmed to be counterfeit or fake
• Damaged During Shipping: The item arrives damaged due to inadequate packaging or shipping negligence
• Missing Items: The item is not included in the shipment or is missing components
• Wrong Item: A completely different item is shipped instead of the auctioned item

2.2 Delivery Issues

• Non-Delivery: The item is not delivered within the promised timeframe without valid explanation
• Lost in Transit: The item is confirmed lost by the shipping carrier
• Delivery to Wrong Address: The item is delivered to an incorrect address due to seller error

2.3 Technical Issues

• Platform Malfunction: Technical issues on our platform that significantly impact the auction process
• Payment Processing Errors: Duplicate charges or payment processing failures

3. When Refunds Are Not Available

Refunds will generally not be issued in the following cases:

• Buyer's Remorse: Simply changing your mind about a purchase
• Minor Description Discrepancies: Minor differences that don't significantly affect the item's value or functionality
• Size/Fit Issues: For clothing items where the size was accurately described
• Color Variations: Minor color differences due to lighting or display variations
• Expected Wear: Normal wear and tear that was disclosed in the item description
• Delayed Delivery: Delays that are within reasonable shipping timeframes
• Bidding Errors: Accidental bids or bid amounts entered incorrectly

4. Refund Request Process

4.1 Initiating a Refund Request

To request a refund, you must:

1. Contact our support team within 7 days of receiving the item
2. Provide detailed information about the issue
3. Include clear photographs or videos documenting the problem
4. Provide your order number and auction details

4.2 Required Documentation

When submitting a refund request, please include:

• Order number and auction details
• Clear photographs of the item and any damage
• Detailed description of the issue
• Communication history with the seller (if applicable)
• Shipping documentation and tracking information

5. Refund Evaluation Process

Our refund evaluation process includes:

1. Initial Review: Our support team reviews the refund request and documentation
2. Seller Response: The seller is notified and given an opportunity to respond
3. Evidence Assessment: We evaluate all provided evidence and documentation
4. Third-Party Verification: When necessary, we may consult experts or third-party services
5. Decision: A final decision is made based on the available evidence

6. Refund Types and Processing

6.1 Full Refund

A full refund includes the complete auction price paid by the buyer. This is typically issued for significant misrepresentation, counterfeit items, or major delivery issues.

6.2 Partial Refund

A partial refund may be issued when the item has minor issues that affect its value but don't warrant a full refund. The amount is determined based on the severity of the issue.

6.3 Processing Time

Refunds are typically processed within 5-10 business days after approval. The actual time for funds to appear in your account depends on your payment method and financial institution.

7. Return Shipping

Return shipping policies:

• Approved Refunds: Return shipping costs are typically covered by ClapNow for approved refunds
• Return Address: Items must be returned to the address provided by our support team
• Packaging: Items must be returned in their original packaging when possible
• Tracking: Return shipments must include tracking information

8. Dispute Resolution

If you disagree with our refund decision, you may request a review by our senior support team. All decisions are final unless required by applicable law. For legal disputes, please refer to our Terms and Conditions regarding governing law and jurisdiction.

9. Special Circumstances

9.1 High-Value Items

For items valued above ₹50,000, additional verification steps may be required, including third-party authentication or expert evaluation.

9.2 International Shipments

International shipments may have different refund policies due to customs regulations and shipping complexities. Please contact our support team for specific guidance.

10. Contact Information