Privacy Policy

1. Introduction

At Clapnow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

• Name and email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely by our payment partners)
• Instagram handle (for seller verification)
• Bank account or UPI details (for sellers)

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage data and browsing behavior
• Cookies and similar tracking technologies

3. How We Use Your Information

• To facilitate transactions between buyers and sellers
• To verify seller accounts and prevent fraud
• To process payments and disbursements
• To provide customer support and resolve disputes
• To send transactional notifications (orders, shipping, etc.)
• To improve our platform and user experience
• To send marketing communications (with your consent)
• To comply with legal obligations

4. Information Sharing

We may share your information with:

• Other users: Buyers see seller store names and locations; sellers receive buyer shipping addresses for orders
• Payment processors: To process transactions securely
• Shipping partners: To facilitate delivery of orders
• Service providers: Who help us operate the platform
• Legal authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or regulatory purposes even after account closure.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Request a copy of your data

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through email or a notice on our platform.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@clapnow.in