ClapNow - Privacy Policy

ClapNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live auction platform and related services (collectively, the "Platform"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or place a bid
• List items for auction
• Contact customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Profile information and preferences
• Communication history with us

1.2 Information Automatically Collected

When you access our Platform, we may automatically collect certain information, including:

• IP address and geolocation data
• Browser type and version
• Device information (operating system, device type)
• Usage data (pages viewed, time spent, clicking patterns)
• Referral source
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms when you connect your account, payment processors, or other business partners, in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Platform
• Processing transactions and managing auctions
• Creating and managing user accounts
• Sending transactional communications (order confirmations, account updates)
• Providing customer support
• Improving our Platform and developing new features
• Preventing fraud and ensuring platform security
• Complying with legal obligations
• Sending marketing communications (with your consent)
• Analyzing usage patterns and trends

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

Certain information may be visible to other users as part of the auction process, such as your username, bidding activity, and seller ratings.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and logistics
• Email and communication services
• Analytics and data analysis
• Customer support
• Marketing and advertising

3.3 Legal Requirements

We may disclose your information if required by law, regulation, or court order, or to protect our rights, property, or safety, or that of our users or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, understand how you use our Platform, and improve our services. You can control cookie settings through your browser, but disabling cookies may affect Platform functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We will ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: