Refund Policy
Your satisfaction is our priority. Here's how our refund process works.
Buyer Protection
Every purchase is protected. If your item doesn't match the listing, we've got you covered.
48 Hour Returns
Return items within 48 hours of delivery if they don't match the description.
Easy Process
Request a return through your account. We'll guide you through each step.
Full Refunds
Get your money back in full when returns are approved, including shipping costs.
When Can I Request a Refund?
You may request a refund if:
- The item doesn't match the listing description
- The item has major undisclosed damage or defects
- You received the wrong item
- The item never arrived
Refund Timeline
- Request window: Within 48 hours of delivery
- Seller response: 48 hours to accept or dispute
- Return shipping: 5-7 business days
- Refund processing: 3-5 business days after item received
How to Request a Refund
- Go to "My Orders" in your account
- Find the order and click "Request Return"
- Select a reason and provide photos if applicable
- Wait for seller response (up to 48 hours)
- Ship the item back with tracking
- Receive your refund once the return is processed
Non-Refundable Situations
Refunds may not be available for:
- Change of mind (unless seller agrees)
- Minor variations from photos (lighting, color perception)
- Items damaged after delivery due to buyer handling
- Requests made after the 48-hour window
Dispute Resolution
If you and the seller cannot agree on a return, Clapnow will step in to mediate. Our team will review the listing, photos, and communication to make a fair decision. Our decision is final and binding.
Refund Methods
Refunds are processed to your original payment method:
- UPI/Net Banking: 3-5 business days
- Credit/Debit Card: 5-7 business days
- Wallet: Instant to Clapnow wallet
Contact Support
Need help with a refund? Contact us at support@clap.now