Shipping & Delivery

Last updated: September 2026. Applicable to all users of the ClapNow platform.

Overview

This policy applies to every order placed on the ClapNow platform and should be read together with our Terms of Service and Money Protection Policy.

1. Listing and Pricing

All prices displayed to Buyers are inclusive of the ClapNow platform fee and represent the final amount payable at checkout. No additional charges are added unless explicitly stated.

2. Shipping Timelines

Shipping is carried out by the individual Seller, and timelines vary accordingly. Each product page displays the expected shipping window for that specific listing, and delivery may fall a few days either side of this window depending on the Seller's location, courier availability, and the Buyer's delivery address.

3. Tracking

Once a Seller dispatches an item, ClapNow will share available tracking details with the Buyer so the shipment can be followed through to delivery.

4. Delivery Issues

It is the Buyer's responsibility to ensure the delivery address and contact details provided at checkout are complete and accurate. ClapNow is not responsible for delays or non-delivery caused by incorrect address information, or for delays that occur with the courier after an item has been dispatched by the Seller.