Privacy Policy

Introduction

This Privacy Policy explains how ClapNow ("we", "us", "our") collects, uses, discloses, and protects the personal data of individuals ("you") who access or use our platform. This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, including rules made thereunder. By using ClapNow, you consent to the practices described in this Policy.

1. Information We Collect

• Contact details: name, email address, phone number, and shipping address.
• Account information: login credentials and profile details.
• Transaction data: order history, payment status, and listing details.
• Device and usage data: IP address, browser type, and interactions with the Platform.
• Communications: messages exchanged with our support team.

2. How We Use Your Information

• To process Orders, payments, and shipping.
• To verify listings and manage escrow-based payouts to Sellers.
• To communicate order updates, respond to support requests, and notify you of policy changes.
• To maintain, secure, and improve the Platform.
• To comply with applicable legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the basis of your consent, given at the time you use the Platform or place an Order, and, where applicable, to perform our obligations under these Terms or to comply with a legal obligation.

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information, only to the extent necessary, with:

• Sellers and Buyers, limited to what is required to complete a transaction, such as a shipping address.
• Payment gateway providers, to process payments securely.
• Courier and logistics partners, to fulfil shipping.
• Government or regulatory authorities, where required by law.

5. Data Storage, Security, and Retention

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required under applicable law.

6. Your Rights

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, subject to our legal retention obligations.
• Withdraw your consent to processing, where applicable.

7. Cookies

We use cookies and similar technologies to operate and improve the Platform. Full details are available in our Cookie Policy.

8. Children's Privacy

The Platform is not directed at individuals under 18 years of age, and we do not knowingly collect personal data from minors without the consent and supervision of a parent or guardian.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of any third party, and we encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of ClapNow after changes are posted constitutes your acceptance of the updated Policy.

11. Contact

For privacy-related queries or complaints, contact:

ClapNow

Ground Floor, No. 1, Pai Layout, Chunchgatta Main Road, Konanakunte, Bengaluru - 560062, Karnataka, India

Email: help@clap.now

Registered Address

GSTIN: 29FAJPA8943N1ZY