Shipping & Returns Policy

Overview

This policy applies to every order placed on the ClapNow platform and should be read together with our Terms of Service and Money Protection Policy.

1. Listing and Pricing

All prices displayed to Buyers are inclusive of the ClapNow platform fee and represent the final amount payable at checkout. No additional charges are added unless explicitly stated.

2. Shipping Timelines

Shipping is carried out by the individual Seller, and timelines vary accordingly. Each product page displays the expected shipping window for that specific listing, and delivery may fall a few days either side of this window depending on the Seller's location, courier availability, and the Buyer's delivery address.

3. Tracking

Once a Seller dispatches an item, ClapNow will share available tracking details with the Buyer so the shipment can be followed through to delivery.

4. Delivery Issues

It is the Buyer's responsibility to ensure the delivery address and contact details provided at checkout are complete and accurate. ClapNow is not responsible for delays or non-delivery caused by incorrect address information, or for delays that occur with the courier after an item has been dispatched by the Seller.

5. Payment and Escrow

Payment for every order is held securely by ClapNow at the time of purchase, not released to the Seller. Once the ClapNow team has verified that the order has been delivered, payment is released to the Seller. Sellers do not receive payment before this verification step.

6. Returns and Refunds

All sales on ClapNow are final. Returns and refunds are not accepted except where the item received is materially not as described - for example, the wrong item, undisclosed damage, or a counterfeit item. This is covered in full detail in our Money Protection Policy.

7. Claim Process

To raise a claim, a Buyer must contact ClapNow within 48 hours of delivery at help@clap.now, with photographic evidence of the issue. Claims are reviewed by the ClapNow team, and a refund is issued where the claim is upheld.

8. Cancellations

Orders cannot be cancelled once placed, at any stage of the process.

9. Contact

ClapNow

Ground Floor, No. 1, Pai Layout, Chunchgatta Main Road, Konanakunte, Bengaluru - 560062, Karnataka, India

Email: help@clap.now

GSTIN: 29FAJPA8943N1ZY