Last updated: September 2026. Applicable to all users of the ClapNow platform.
Overview
This policy applies to every order placed on the ClapNow platform and should be read together with our Terms of Service and Money Protection Policy.
5. Payment and Escrow
Payment for every order is held securely by ClapNow at the time of purchase, not released to the Seller. Once the ClapNow team has verified that the order has been delivered, payment is released to the Seller. Sellers do not receive payment before this verification step.
6. Returns and Refunds
All sales on ClapNow are final. Returns and refunds are not accepted except where the item received is materially not as described – for example, the wrong item, undisclosed damage, or a counterfeit item. This is covered in full detail in our Money Protection Policy.
7. Claim Process
To raise a claim, a Buyer must contact ClapNow within 48 hours of delivery at [email protected], with photographic evidence of the issue. For support, call +91 90302 34152. Claims are reviewed by the ClapNow team, and a refund is issued where the claim is upheld.
8. Cancellations
Orders cannot be cancelled once placed, at any stage of the process.
9. Contact
ClapNow
Ground Floor, No. 1, Pai Layout, Chunchgatta Main Road, Konanakunte, Bengaluru – 560062, Karnataka, India
Email: [email protected]
Phone: +91 90302 34152
GSTIN: 29FAJPA8943N1ZY
Business name : Syed Arsalan Ahmed
