Money Protection Policy

Every order placed on ClapNow is covered by our Money Protection Policy. You either receive your item as described, or your money is protected and refunded. Your payment is never released to a Seller until your order has been verified as delivered.

1. Our Promise

When you pay for an order on ClapNow, your money is held securely by us, not the Seller. It only moves forward once your order has been delivered and checked by our team. Until then, your payment stays protected.

2. How It Works

• You place an order, and your payment is held securely by ClapNow, not the Seller.
• The Seller ships the item to you directly.
• The ClapNow team verifies that the order has been delivered before releasing any payment.
• If everything is in order, the Seller is paid. If it isn't, your money stays protected and a refund is processed instead.

3. What's Covered

• The item you receive is significantly different from what was listed.
• The item arrives damaged, or not in the condition described.
• The item is counterfeit or not genuine.
• The order never arrives.

4. What's Not Covered

This is not a change-of-mind return policy. Orders cannot be cancelled once placed, and outside of the cases listed above, all sales are final.

5. How to Claim Protection

If something is wrong with your order, contact us within 48 hours of delivery at help@clap.now, with photographs of the item received. Our team will review the claim and issue a refund where it qualifies under this Policy.

6. Resolution

Where a claim is upheld, ClapNow will process the refund to your original payment method. Payment to the Seller for that order is withheld throughout this process, in line with our escrow-based payment model described in the Shipping & Returns Policy.

7. Contact

ClapNow

Ground Floor, No. 1, Pai Layout, Chunchgatta Main Road, Konanakunte, Bengaluru - 560062, Karnataka, India

Email: help@clap.now